ISO 9001 Certified

Conditions of Sale

(1) Any shortages in delivery must be notified to the seller within 21 days of the invoice date otherwise liability for same will not be accepted by the seller.

(2) In the event of an order being delivered by instalments, each instalment shall be deemed to be sold under a separate contract and payments for each instalment shall be condition precedent to future deliveries. Failure of the buyer to pay any one or more of the instalments shall entitle the seller to treat such failure as a repudiation of the order by the buyer and it may repudiate such further performance and recover damages for breach of contract.

(3) Notwithstanding delivery of the goods to the buyer, the property in the goods shall remain with the seller until the buyer has paid in full in cash therefore. If such payment is overdue in whole or in part, the seller may recover and/or sell the goods and may enter upon the buyers premises for that purpose. If prior to payment the buyer shall resell the same, he shall be deemed to sell as agent for the seller and to hold the proceeds of sale as trustee for the seller. Until goods shall have been paid in full, the buyer, shall ensure that the goods are at all times readily identifiable.

(4) In relation to goods which the buyer claims are not in accordance with what was ordered, such goods must be brought to the notice of the seller within 21 days of the invoice date. If such a claim is not brought to the sellers notice within the specified time, liability for such a claim will cease.

(5) Terms of delivery are stated only by approximation and without commitment on our part. Seller is deemed free from every liability for delay or inability to deliver to a coincidence or any event of force majeure, such as a general or partial strike, riots of all kinds, accidents, breakdown of machines or transport, lack of transport or materials, fire, epidemic, etc. (all these possibilities are mentioned as examples and cannot be considered all-in).

(6) Payment terms are strictly 30 days net from the date of invoice.

(7) If the goods are delivered outside our “own transport” areas and you wish to cancel the order, you must return the goods to us at your cost, unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

Delivery Policy

For customers on account, we can deliver free of charge, via our own transport into the following areas South Yorkshire, West Yorkshire, East Yorkshire, parts of North Yorkshire (we go up to York), Derbyshire, Nottinghamshire, parts of Lincolnshire and the Midlands please contact us for clarification.

We also offer a next day delivery service outside these areas by carrier. The standard delivery charge is £6.00, although bulkier/heavier items will incur an additional charge which will be calculated during checkout.

Cancellations & Returns

You may cancel your order by giving us notice of cancellation within 30 days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

Price & Payment

The price payable for the goods you order is as set out on our website at the time you place your order or, if you order from one of our catalogues, as set out in the catalogue from which you order provided it is a current catalogue, plus any charges for carriage and insurance as set out in the order form.

Subject to clause 1.1, we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.

1.1 If you are an account customer, payment shall be made in full at the end of the month following date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3 per cent over HSBC's then current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.

Safe & Secure Shopping

Arden Winch are commited to providing the safest and secure shopping experience. All non-account customers purchasing online will be processed using Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday.

Your payments will be processed by Sage Pay to ensure safe and secure payment transactions occur.