ISO 9001 Certified

Privacy Policy

Arden Winch & Co Ltd, its subsidiaries and affiliates (hereinafter collectively referred to as "Arden Winch" and "we") respect the privacy of our online visitors and recognise the importance of protecting your personal information. We have therefore adopted a corporate-wide Online Privacy Policy that guides how it collects, stores and uses the information you provide us when you visit our website.

What information is collected & how?

Arden Winch may request and collect information from our online visitors on a voluntary basis and only during: (1) Purchase of products, (2) Contact Us email, (3) Request for an Arden Winch account. The requested information may include personal identifying information such as your name, email address, phone number, fax number, place of work etc.

Information usage & distribution

The information you provide us is collected by Arden Winch and will not be shared with third-party vendors other than (1) to fulfil orders; or (2) to provide you feedback on technical support or customer service inquiries. In the event of using a third-party vendor for the specified reasons, any third-party vendors have agreed to maintain the confidentiality and security of the information we share with them.

Opt-out

If you do not want Arden Winch to send you email or postal mail about our products and services, you can opt out at the time of registration or information collection, or at any time in the future by contacting Arden Winch by email at opt-out@ or by mailing a request to Arden Winch.

Cookies

We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in the future. We do this to enhance your shopping experience and to provide us with feedback.

The cookies we use (also listed here) are:

ASP.NET_SessionId - This cookie is used to determine who you are, so when you add items to your basket they do not go into anyone else's.

__atuvc - This cookie is used by our AddThis button, which lets you share content to Twitter, Facebook and other places. It is used to show the updated count of times an item has been 'shared'. No data from the cookie is sent back to AddThis.

__utma, __utmb, __utmc, __utmz - All these cookies are from Google Analytics. They help us to track which sites you are visiting from, if you have visited before, and how long you spend browsing our site. This allows us to see our most popular sources of traffic and any areas where content needs to be improved to hold the visitor's attention.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names mentioned above.

Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Links to other sites

You should be aware that when you are on Arden Winch's web site, you could be directed to other sites that are beyond our control. There are links to other sites from Arden Winch's web site that may take you outside our service. We cannot guarantee that the privacy policies of these websites meet our standards. As always, we recommend reading the privacy policy of any new site you go to online.

Updating your personal information

If for any reason you wish to access, review, correct or delete the personal information collected about you, you may do so online at Arden Winch. You must be able to provide your name and email address. Once identified, we will be happy to review, update or remove your information as appropriate.

Safeguarding your personal information

Arden Winch maintains appropriate safeguards to ensure the security, integrity and privacy of your personal information. For example, when you send us personal information at our request, the information collected moves into a secure server. This site uses Secure Socket Layers (SSL), an advanced encryption technology that protects your personal information, including your name and address, so that no one can read it in transit.

Questions or complaints

If you have any questions or comments about Arden Winch or this privacy policy, please contact Arden Winch’s Privacy Policy Administrator by sending an email to info@ardenwinch.com, or by writing to:

Privacy Policy Administrator
Arden Winch & Co Ltd
9 Acres Hill Lane
Sheffield
S9 4LR

Should you have any complaints about Arden Winch, please contact our Quality Representative by sending an email to complaints@ or in writing to Quality Control at the above address.